We are thrilled to offer worldwide shipping for all our exceptional products at Mirroregg. Here's everything you need to know about our shipping policy:
Processing Time: Once you place your order, our dedicated team will process it with love and care. Please allow 1-3 business days for order processing before shipment.
Shipping Time: Our shipping partners ensure swift and reliable delivery to your doorstep. Shipping times may vary based on your location, but we aim to deliver your order within 5-10 business days after processing.
Shipping Costs: We offer competitive shipping rates based on your delivery address. The shipping cost will be calculated at checkout and displayed for your convenience.
Tracking Information: Once your order is dispatched, we will provide you with a tracking number, allowing you to follow your package's journey from our warehouse to your doorstep.
Customs and Duties: For international orders, please be aware that customs and duties may apply depending on your country's regulations. Any additional fees will be the responsibility of the customer.
Shipping Delays: While we strive to provide a seamless shipping experience, unforeseen circumstances may occasionally lead to delays. In such cases, we will keep you informed and work diligently to ensure your order reaches you as soon as possible.
Shipping Address: To ensure a smooth delivery, please double-check and provide accurate shipping information at checkout. Any errors or omissions may result in delayed delivery or additional costs.
If you have any questions or need assistance with your order, our dedicated customer care team is here to help. We want your shopping experience to be as delightful as our products, and we look forward to serving you.
Thank you for choosing Mirroregg, where exceptional products and outstanding customer service go hand in hand.
At Mirroregg, we want you to love your purchase. If you're not entirely satisfied with your order, we're here to make it right. Please read our return and exchange policy carefully:
- To be eligible for a return or exchange, your item must be unused, in its original condition, and with all tags and labels intact.
- Returns and exchanges are accepted within 30 days of delivery.
Easy Returns and Exchanges:
1. Reach out to our customer care team at [email address] to initiate the return or exchange process.
2. Once approved, carefully package the item and ship it back to us.
3. After receiving and inspecting the item, we will process your refund or exchange promptly.
- Refunds will be issued to the original payment method used during purchase.
- Please allow 5-10 business days for the refund to reflect in your account.
- If you wish to exchange your item for a different size or color, we'll be happy to assist you.
- The exchanged item will be shipped to you free of charge.
Certain items, such as custom orders and intimate apparel, are not eligible for return or exchange. Please check the product description for specific details.
The cost of return shipping will be the responsibility of the customer, except in cases where the item is faulty or damaged.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will resolve the issue promptly.
Customer Satisfaction Guarantee:
Your satisfaction is our priority. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer care team.
Thank you for choosing Mirroregg. We're committed to providing you with exceptional products and exceptional service.
A. Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must send us the goods you ordered back as received, stating your order number, to the following address:
Cordts Management GmbH
Otternhägener Str. 2
Email: mirroregg [at] cordts [dot] com
Telephone: +49 162 29 300 35
You can also inform us of your decision to withdraw from your contract with a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.